🔄 1. Returns & Exchange Policy (14-Day Window)
We want to make sure you and your horse get the right gear. Our exchange policy applies under the following terms.
Standard Items, Helmets, Vests & Bits (14-Day Policy)
- Exchange Eligibility: You may exchange standard equipment, riding helmets, safety vests, and horse bits within 14 calendar days of purchase (or delivery, for WhatsApp orders) if the product is defective or does not fit you or your horse correctly.
- Condition & Resaleability: All items must be kept in their original state — unused, unwashed, undamaged, and 100% resalable.
- Tags & Packaging: All original tags, labels, protective packaging, and boxes must be intact and attached. Equine gear and bits must be completely free of horse hair, dirt, sweat, or saliva marks.
- Helmets & Safety Vests: For hygiene and safety-certification reasons, helmets and safety vests that show any sign of use — including a single wear — cannot be exchanged, even within the 14-day window. Please try helmets on carefully in-store before purchase, or confirm sizing with us over WhatsApp before we ship.
Exchanges for Different Products
- Minimum Value Requirement: If your replacement item is lower in price than the original purchase, you must select additional items to reach or exceed the original total amount. No cash or payment refunds will be issued for price differences.
- Remaining Balance: If your new selection exceeds the original purchase value, you simply pay the remaining difference.
⛔ Final Sale Items (Strictly Non-Exchangeable)
- Clearance & Sale Items: All clearance, discounted, or sale items are Final Sale. No refunds or exchanges will be accepted for clearance items under any circumstances.
- Consumables & Custom Orders: Opened liquids, grooming products, supplements, first-aid items, and customized/personalized orders cannot be returned or exchanged once sold.